Virtual Public Hearing on the Folsom Quick-Build Project

Virtual Public Hearing on the Folsom Quick-Build Project
By Benjamin Barnett

Existing conditions of the project area that are slated for improvements.

The SFMTA will be holding a Virtual Engineering Public Hearing on the Folsom Quick-Build Project. This project is an effort to improve traffic safety and comfort for all people traveling along Folsom Street between Second and Fifth streets by implementing cost-effective and temporary design treatments that can be installed quickly. At the event you can learn more about the proposed changes, ask questions, or make official public comments.

Virtual Public Hearing Details:  

The interactive, online event can be accessed at any time during the two-week period listed below. Like the SFMTA’s in-person project open houses, when you access the event you will be able to learn more about the project such as the schedule, project background, and other aspects through virtual informational boards. The public will then have an opportunity to see the proposed design, ask questions via email, and leave a public comment about the project. Project staff will respond to questions and comments received and the responses will be posted back to the Virtual Public Hearing web page in a couple of days.

Join us online any time starting 9:30 a.m. Wednesday, August 12 through 11:30 p.m Thursday, August 26 by visiting SFMTA.com/FolsomQBHearing

Proposed Quick-build Improvements

The Folsom Street Quick-Build project serves as a temporary traffic safety improvement while the longer-term Folsom Howard Streetscape project finishes the detailed design and prepares for construction. The project will implement the following quick-build improvements to improve traffic safety:

• Upgrade the existing bike lane to a parking-protected bikeway in the eastbound direction to provide a more comfortable and separated space for people riding bikes
• Daylighting and modifying or adding advanced limit lines at intersections to improve visibility
• Improve loading conditions for businesses and residents in the area
• Traffic lane reduction to redistribute roadway space for all road users

Existing conditions of the project area that are slated for improvements.

Folsom-Howard Streetscape Project

Since 2016, the SFMTA has been working to improve traffic safety and livability on Folsom Street, as part of the Folsom-Howard Streetscape Project in support of the city’s commitment to Vision Zero. After several years of community engagement, analysis, and conceptual design development, the project was approved by the SFMTA Board of Supervisors in June 2019. The project is now in the detailed design phase and the project team is working on finalizing civil design details, coordinating utility work for the proposed hardscape changes, and developing construction level documents.

This project is in support of the and its main goal is to quickly improve traffic safety conditions for all who travel along Folsom Street. This project will implement traffic safety improvements to better facilitate interactions of various modes, reduce the potential for conflicts, and increase comfort in bicycling and walking.

Language Assistance:  

For free interpretation services, please submit your request 48 hours in advance of meeting to 415.646.4270 

Para servicios de interpretación gratuitos, por favor haga su petición 48 horas antes de la reunión a 415.646.4270 

如果需要免費口語翻譯，請於會議之前48小時提出要求 415.646.4270 

Para sa libreng serbisyo sa interpretasyon, kailangan mag-request 48 oras bago ang miting 415.646.4270 

Published August 06, 2020 at 01:09AM
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Customer Service Kiosks Provide New Services

Customer Service Kiosks Provide New Services
By Lulu Feliciano

A Customer Service Kiosk at Powell and Market

As the city gradually reopens for business, the SFMTA has moved many of our customer service functions on-line. To support our customers who may need in-person service, we are now using three Muni sales kiosks as alternate locations for services previously only available at the Customer Service Center at 11 South Van Ness.

Doing Business at our Reopened Customer Service Kiosks

The COVID-19 pandemic impacted our city and our agency in countless ways and has required us all to adapt quickly. As an immediate response to the March shelter-in-place public health order and to minimize the risk of exposure for our customers and employees, the SFMTA Customer Service Center located was temporarily closed.

Prior to the closure, the location served approximately 20,000 customers a month for citation payments, low-income fare and citation payment programs, Lifeline monthly pass sales, Clipper card issuance and transactions, and Residential Parking Permits. Over the last few months, we worked to modify program requirements and processes, allowing many functions to be moved online.

Our three currently open sales kiosks are located at Bay & Taylor streets, Powell & Market streets and Presidio Avenue & Geary Boulevard. They operate from 8:00 a.m. to 8:00 p.m., seven days a week except on holidays and during posted breaks.

Services provided at the kiosks:

• Parking & Transit Citation Payments
• Clipper sales/Youth & Senior Cards (not available at Bay & Taylor Streets)
• Lifeline Monthly Pass sales

Redirecting services such as Lifeline sales and citation payments will eventually allow the Customer Service Center to reopen under a much more limited capacity by redirecting up to 75% of the prior transactions on-line and to these alternate sites to minimize risk for both customers and staff.

Citations and Late Penalties

In response to the health orders and shelter in place, we also temporarily suspended enforcing late penalties on citations. However, the SFMTA’s dire financial situation caused by the pandemic requires us to resume generating revenue. Revenue from citations and late penalties allows us to continue to provide critical transportation services for essential works and transit-dependent customers.

We are now resuming the enforcement of late penalties on parking and transit citations as follows: 

• Deadline for submitting citation protests, payment and community service plans: September 1, 2020 
• For parking or transit citations issued before July 21, 2020, full payment of outstanding amounts due, or protests, must be received on, or before, August 31, 2020.
• Standard timelines apply to all citations issued after July 21, 2020.

Customers are encouraged to pay citations online at www.SFMTA.com/paycitation or visit an SFMTA service booth to pay citations. The SFMTA Customer Service Center remains closed.

Published August 05, 2020 at 06:15AM
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